Data We Keep and Why We Keep It
When you open an account, we store your mobile number, payment identifier and device fingerprint. Each bKash, Nagad or Rocket transaction logs the amount, timestamp and wallet reference so we can match deposits to your balance and process withdrawal requests. Session cookies track whether you are
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logged in; analytics cookies measure lobby traffic and game performance. We share payment data with the processor that clears your transaction, but we do not sell your information to third parties. Retention depends on local record-keeping requirements and anti-fraud rules. In eligible regions where local law
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permits the service, you control your data through account settings. Access depends on your jurisdiction. We store records for as long as your account remains active, plus the period required by applicable regulations. Device data helps us detect unusual login patterns. Cookie preferences sit in account
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settings; you can block non-essential cookies without losing core wallet functions. If you request account closure, we archive your transaction history for the legally required period, then delete personal identifiers. Contact our Bangladesh support team to request a copy of your data, correct an error or
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ask about deletion timelines. We update this policy when features change; check back quarterly or watch for an in-app notice.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.